My partner and I decided to create a Fabulous French Bistro
themed meal for the residents of Riderwood. In the weeks prior to the event, we researched delicious
recipes. However, we quickly
learned how much more goes into a large event.
Customer Service:
During our foodservice rotation, dietetic interns learn how
important customer service is. The
Riderwood halls are filled with friendly and outstanding residents and
staff. We spent many days talking
with individuals to gain insight before our theme meal. We also did “table touches” during
lunch to verbally invite everyone to our event. No matter the situation, it’s important to keep your mindset
customer focused. They will pick
up on this and appreciate the efforts you’re making.
Marketing:
While creating our marketing tools for our theme meal, we
were able to implement many ideas we learned through our internship technology
days. My partner and I worked with
a website called Piktochart. We
were able to make posters, table tents, and handouts for residents. One marketing technique we used was
consistent themes throughout. For
example, we wore the same outfits in our commercial, as we did on the theme
meal. We received compliments on
this because it allowed for mental triggers and reminders.
Preparation:
Preparation for our event started from day one when we gathered
all of our recipes. After this, we
sat with our chef and discussed the ordering process of the ingredients. We worked hard to create taste tests
for all of our recipes prior to ordering.
The restaurant staff used their skills to help us better our cooking
techniques. We couldn’t have done
it without them! In order to stay
organized, we created handouts for the layout of the theme meal and the
schedule of production.
The night before our event we spent the evening decorating
the restaurant. We wanted our
customers to really feel the part of a French Bistro from the minute they
walked in the door. We were able
to stay within budget but still produce a great setup.
Event Day:
The day was finally here! My partner and I showed up early in the morning to begin
cooking. We quickly got to work;
chopping, prepping, marinating, etc.
However, we ran into a small setback; the gas was shut off and the ovens
were not working properly. We
helped each other stay calm and contacted our preceptor. Within an hour, we received maintenance
help and the ovens were up and running.
We were able to understand the
challenges faced on a daily basis in a food service operation. With the help of our team we were able
to promptly finish cooking. The
residents had a great time! We had
raffle prizes for a few lucky winners.
The favorite dish was definitely our Sea Bass!
Additional Projects:
Throughout our rotation at Riderwood, we learned so many
aspects of foodservice. We
produced two SWOT analyses. A SWOT
analysis looks at the strengths, weaknesses, opportunities, and threats of a
specific situation. This is a
great tool for improvements later on.
In addition, we had two financial projects. We gathered the costs of all of our recipes to better
understand if we made a profit. We
also provided the costs of new menu items at the restaurant. I’m so thankful for the opportunities I
had. I know I will take all I’ve
learned with me on my journey as a Registered Dietitian.
Teamwork:
A huge part of my success at Riderwood was teamwork. My partner and I worked well
together. This included supporting
each other during stressful situations, taking the lead when needed, and taking
risks together. We also worked as
a team with the entire kitchen staff.
They were always willing to share their expertise with us. Producing a theme meal for 100+
individuals can seem like a daunting task. However, establishing relationships with your team can take
it from just a vision to a successful reality. Thank you Riderwood staff!